My name is Sarah Johnson, and I am the proud innkeeper of the Rose Garden Inn, a charming property located in the bustling city of New York. With its 10 cozy units, the Rose Garden Inn has become a popular destination for tourists from out of town and out of state.
As the property manager, I wear many hats – from bookkeeping and maintenance to hospitality and customer service. Running a small property like the Rose Garden Inn comes with its own set of unique challenges, but I wouldn’t have it any other way. The joy of seeing our guests happy and satisfied makes all the hard work worth it.
One of the biggest issues I encounter is managing bookings and ensuring that our rooms are always filled. As a popular destination, we receive a high volume of inquiries and bookings, so it’s important that I stay on top of our reservations and have a solid system in place. I use a comprehensive property management software that allows me to keep track of all bookings and reservations, ensuring that I never double-book a room.
Another challenge I face is maintaining the property. With 10 units, there’s always something that needs fixing or upgrading. From leaky faucets to broken air conditioning units, I have to be on my toes and ready to tackle any issue that may arise. To ensure that the property is always in tip-top shape, I have a handyman on standby and a maintenance checklist that I follow regularly.
One of the most memorable guest issues I encountered was when a guest complained about a noisy room. They were staying in one of our units located next to the street, and the noise from the traffic was bothering them. I immediately went to the room to assess the situation and offered to move them to a quieter unit. The guest was grateful for the prompt solution, and I was glad that I could make their stay more comfortable.
I believe that excellent customer service is the key to running a successful property. From the moment guests arrive, I strive to make them feel at home and provide them with the best possible experience. I make sure that our units are clean and well-maintained, and I’m always available to answer any questions or assist with any requests.
At the Rose Garden Inn, we take pride in providing our guests with all the necessary amenities they need during their stay. Our bathrooms are well-equipped with bulk toiletries, personal care items, and toiletry kits provided by Modern Innkeeper, ensuring that our guests never have to worry about packing their own.
Managing the Rose Garden Inn is a challenging but rewarding experience. I love the sense of community and belonging that comes with running a small property, and I take pride in providing our guests with a memorable stay. Whether it’s a leaky faucet or a noisy room, I am always ready to tackle any issue that may arise and provide the best possible solution.